Privacy Policy

This Privacy Policy (this "Policy") describes the information Communications Test Design, Inc. ("CTDI", "we", "us" or "our") collects, how we use it, and when and with whom we share it. Except as described in this Policy, this Policy applies to the CTDI Network Supply Online Store found at https://supply.ctdi.com (the "website")

By accessing or using the website, you agree to this Policy. If you do not agree to this Policy, please do not access or use the website.

Collection of Your Information

We collect information about you when you use the website. The types of information we collect depends on the services and the features you use on the website. Please note that we need certain types of information to provide services to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain services.

Information You Provide Directly to Us

We may collect information that you provide directly to us through:

Your use of the website (e.g., when you visit the site, when you register for an account, or make a purchase);
Your responses to surveys;
Your registration for promotions;
Your requests for support and/or technical assistance; and
Communications you have with us.

The information you provide directly to us may concern you or others and may include, but is not limited to:

Account information;
Name;
E-mail address;
Street address
Telephone number;
Serial number and/or IMEI; and
Content and information that you voluntarily provide us, such as content you submit when you contact us via the website or by e-mail.

We use third-payment processors to collect payment information. Though we will keep some limited data to show a record of payment stored in our systems, such as the date, transaction amount, and last four digits of a credit card number, we do not store any comprehensive payment information such as credit card numbers and expiration dates. Such specifics are only ever handled, processed, or stored by such payment platforms, over which we have no control.

You are not required to provide us with such information, but certain features of the website may not be accessible or available absent the provision of the requested information.

Information We Collect Automatically

Device/Usage Information. We and our third-party service providers, which include and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the website. As described further below, we may collect and analyze information including but not limited to your IP address, browser type, domain names, access times and referring website addresses. We may also track when and how frequently you access or use the website, including how you engage with or navigate our website. We use this information (including the information collected by our third-party service providers) to operate the website, provide general statistics regarding its use, and as otherwise described in this Policy.

Cookies and Other Electronic Technologies. We and our third-party service providers use "cookies" to help us better understand user behavior, personalize preferences, perform research and analytics, and improve the website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. These technologies, for example, may allow us to tailor the website to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of the website.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the website. Location Information. When you use the website, we may collect general location information (such as general location inferred from an IP address).

Information from Other Sources

We may also collect information about you or others from third parties. For example, we receive information from our third-party payment processors regarding your payment. We may combine information that we collect from you through the website with information that we obtain from such third parties and information derived from other products or services we provide.

Use of Your Information

CTDI uses and retains your personal information in accordance with applicable laws. We use your information for business and commercial purposes, such as:

To operate the website and provide you with services, including to register you for an account and process transactions;
To inform you of the status of your order;
To deliver the products you have ordered;
To respond to your questions or inquiries, including to provide support and troubleshooting assistance;
To communicate with you, including to inform you of other products available from the website;
To manage and remember your preferences and customize the website;
To analyze and improve the website;
To administer surveys, sweepstakes, promotions, or contests;
To verify your identity;
To comply with our legal obligations or as permitted by law;
To protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or the website;
To prevent, detect, investigate and respond to fraud, unauthorized access/use of the website, breaches of terms and policies, or other wrongful behavior; and
To administer and troubleshoot the website.

We may combine information that we collect from you through the website with information that we obtain from affiliated and non-affiliated third parties. We may aggregate and/or de-identify information collected through the website. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, partners and/or others.

Sharing of Your Information

We may share or disclose your information for the following reasons:

Service Providers: we may engage third parties to perform certain tasks on our behalf such as processing or storing data and information, including personal information, in connection with your use of the website and delivering products to you. These third parties may also assist us in performing statistical analysis, sending you communications related to your order, or providing customer support.
Other Parties When Required by Law or as Necessary to Protect Our Users and the Service: we may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CTDI; (b) protect and defend the rights or property of CTDI; and (c) act under exigent circumstances to protect the personal safety of users of the website, or the public.
Otherwise with Your Consent or at Your Direction. In addition to the sharing described in this Policy, we may share information about you with third parties whenever you consent to or direct such sharing.

CTDI will not sell your personal information or its website customer list to third parties.

Analytics

We may use third-party web analytics services on the website, such as those of Google Analytics. These service providers use the sort of technology described in the “Information we collect automatically” section above to help us analyze how users use the website, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the website. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

Retention

CTDI uses and retains your personal information for as long as necessary to carry out the purposes described in this Policy in accordance with our internal data retention policies and procedures.

Security of your Personal Information

We implement technical, administrative, and physical safeguards to protect the information provided via the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your information or communications will not be collected, disclosed and/or used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. We are not responsible for the unauthorized use of your information nor for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

Children’s Privacy

The website is not intended for minors and children under the age of 13, and we do not knowingly collect any personal information (as that term is defined in the Children’s Online Privacy Protection Act (COPPA)) from such minors and children. If we discover that an individual under 13 has provided us with personal information, we will delete the personal information to the extent required by COPPA.

International Users and Consent to Transfer

Our computer systems are based in the United States, so your information will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. By using the website, you agree to this Privacy Policy and you understand and agree to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in the EU or certain other countries, and to the processing of that information as described in this Privacy Policy.

Third-Party Websites

The website may link to third-party websites from companies other than CTDI, such as to relevant online resources, our partners’ websites, payment processors, and other third-party websites. We are not responsible for the privacy practices or content of such other websites. The collection, use, and disclosure of your information will be subject to the privacy policies of those third-party websites, and not this Privacy Policy. Please read the privacy and security policies of these third parties. If you have any questions about how these other websites use your information, you should contact them directly. We are not responsible for the actions of third parties.

Your Choices

You have certain options with respect to your information, such as:

Profile Information and Accounts: If you have an account on the website, you can access and edit certain information you provided to us through individual settings on the website. You can also access, correct, amend or delete your information or account by emailing us at NS.Supply@ctdi.com.
Cookies & Analytics: You can opt out of certain cookie-related and analytics processing by following the instructions in this Privacy Policy.

California Shine the Light

We do not share personal information with third parties for their direct marketing purposes.

Changes to this Policy

CTDI will occasionally update this Privacy Policy to reflect company and customer feedback. If we make material changes to this policy, we will notify you as required by law. CTDI encourages you to periodically review this Policy to be informed of how CTDI is protecting your information.

CTDI welcomes your comments regarding this Policy. If you believe that CTDI has not adhered to this Policy, please send an email to NS.Supply@ctdi.com . We will use commercially reasonable efforts to promptly determine and remedy the problem.